Many years ago when at business school, I studied a case study of Avis (the car rental company) and how they had grown rapidly to boom Number 2 in the business.The key to their success seemed to have between their willingness to give a degree of freedom to customer-facing staff to make decisions and take actions
We've seen reports that AI systems can 'hallucinate' at times …. they throw up information which they have generated rather than reported, and sometimes the generation is a little strange. Now it may not surprise you to lean that AI can also lie - tell you things that can be proven to be untrue. One
Too many people, when asked about their performance - or lack of it - settle back on a range of excuses. "I don't have the right tools or equipment" "The stuff I get from my colleagues needs correcting before I can make progress" I get distracted by interruptions from others" I can't control all the
Many of use exercise on a fairly regular basis - perhaps weekly or even daily. We know this makes us feel better. What we have not perhaps understood until recent times is the improvement in mental well-being from regular physical exercise - but medical evidence seems to e fairly clear on this Some people and some
Over the last several decades society - and work - have become more complex, more complicated - with vast increases in rules, regulations and associated bureaucracy. This has created entire layers of employment focused on managing this complexity. In both the public and private sectors, millions are primarily engaged in navigating rules sand ensuring compliance.
This question is easy to answer if you manage a factory or other work involving physical effort. You see items coming off the production line, being modified in some way. beingg painted or whatever. But in an office environment where there is no significant physical output, observation of performance is harder. You can look out
There seems to be two major views about the impact of the increasing use of AI on the productivity of organisations. One school of thought suggests that AI can streamline processes and systems, enhance knowledge and skills and generally have a positive impact on productivity. . The other ays that AI will simply reduce costs
We all know that productivity growth has slowed over the last decade. There have been numerous shocks to the global economy and trading system - the biggest being the financial crisis and the COVID epidemic - and catalysts such as advancing technology have lost their impetus as dramatic change (in the technology) has slowed. Of
It always seemed odd to me when many managers lost their secretaries and took over their own typing - simply because word processing had been invented. Most also organised their own diaries, scheduled their own meetings and did much of their own financial planning and budgeting using the new wonder - the spreadsheet. Now things look
Politicians in the UK have been going on about 'growth' for some time now. All major political parties have 'growth on their agenda and claim that they are the party that can deliver this growth. Now you and I know that growth - in this context - is really a shorthand for productivity since