Two trends have come together to transform attitudes to technology.
Firstly, hardware (closely followed by software) has become so advanced that many tasks previously thought incapable of being computerised or digitised have now come within application areas
Secondly, people have become used to using technology since they now use their mobile phones for a range of daily tasks.
This means that:
many companies can see opportunities to improve productivity by computerising or adding technology support to a range of processes;
workers are not as frightened of using technology as they might have been even a decade ago.
Of course this is a generalisation. It is still incumbent on firms to ensure that all employees do, in fact, have the skills they need to work effectively with new technologies. Firms should also work towards having compatible and complementary software with similar user interfaces and user experiences so that confusion is minimised.
This is often best achieved by adopting a comprehensive, modular technology platform which can be tailored to the company’s needs but maintains a consistent approach across the platform and within all modules.