We want our staff to participate … to take part in improvement projects and initiatives – even to initiate them.

But we have to first engage them – we have to make them see why we want to improve , why it is in their interests, and why they should become involved.

If we don’t get their interest and support, they won’t participate willingly.

So, think about what motivates them, what might encourage them and offer them reward …. understand their concerns, hopes and fears … and  then find ways to engage them – on their terms, not yours..