Small businesses often use ‘involuntary IT mangers’ (IITMs) …. non-technical, untrained staff who, by accident or through organisational prompting, take on the role of managing IT operations.According to a recent small business survey commissioned by Microsoft, this costs the US about $24 billion in lost productivity, largely because these staff are taken away from their ‘real’ jobs.

This just reminded me of the old adage… “If you think training is expensive, consider the costs of not training”.