Most of the time we get things right…. at least if we have the skills to accomplish what we set out to do
Occasionally, though, we slip on a banana skin – and we get something wrong.
A defect in Lean terms (one of the 7 wastes).
It is almost impossible to avoid all defects – though, of course, we try very hard.
What matters is how we deal with our mistakes – how we learn from them.
So, when you spot a mistake – don’t assign ‘blame’, assign ‘responsibility’ – for learning the lessons and making improvements.