Approaching the end of another year is a time for reflection – personal reflection and, if you are brave enough, organisational reflection.  What have you – and your organisation – learned this year that will make you better next year.

It might be something about your products, your processes, your customers, your competitors … or your own approach to managing your own area.

It may not revolutionise what you do – or how you do it … but there must be something.

If not, what have you been thinking about all year?