Many firms believe that technology will make them more productive – technology in their main processes and in their communication/administrative processes.
Technology, of course, can be an aid to productivity. But it is only really effective when the firm is already quite efficient. We have all seen firms where technology has simply automated or accelerated existing inefficiencies.
And many of us are ourselves caught in the email/ messaging whirlpool, constantly reading and replying to communications that we didn’t need to receive.
Introducing technology is an ideal time to review how you do things – and to find out how you SHOULD do things. Add technology to the improved process ABD you get a ‘double whammy’ – two sets of improvement fir the price of one.