There is a host of factors that determine the productivity of an organisation - operating at a number of different levels. For example, the productivity of an organisation that is making products that are not attractive to the intended customer base cannot be high, irrespective of whether the company is efficient. Then, a company
In most organisations, outputs come not from the work of individuals but from the work of teams. In our new AI-powered and supported world, how do we build teams that include chatbots or robots. To be honest, I don't know - and I suspect that very few others do. Like people involved in ream-building I
Those who have little experience of using AI tools, expect that, if they did, they would become more efficient, more productive and, in effect, smarter (or at least they would appear smarter to others). Yet how often do you see others that have become all of these things. Are playwrights producing better (?) plays; are doctors making better
Lots of people, and organisations, are looking to AI to give them a productivity boost. Of course it might do so by improving the speed, accuracy or value of specific processes or transactions. However, those of you who read this blog regularly will know that I often warn about using any technology to speed up
The exhortation above is not meant for my 'normal' readers (assuming some of you are normal) but for the politicians who face some big choices and decisions over the next few years. We have heard a lot over the last 20 years about the threat of automation to jobs (especially manual jobs). Now we have the
Many years ago when at business school, I studied a case study of Avis (the car rental company) and how they had grown rapidly to boom Number 2 in the business.The key to their success seemed to have between their willingness to give a degree of freedom to customer-facing staff to make decisions and take actions
We've seen reports that AI systems can 'hallucinate' at times …. they throw up information which they have generated rather than reported, and sometimes the generation is a little strange. Now it may not surprise you to lean that AI can also lie - tell you things that can be proven to be untrue. One
Too many people, when asked about their performance - or lack of it - settle back on a range of excuses. "I don't have the right tools or equipment" "The stuff I get from my colleagues needs correcting before I can make progress" I get distracted by interruptions from others" I can't control all the
Many of use exercise on a fairly regular basis - perhaps weekly or even daily. We know this makes us feel better. What we have not perhaps understood until recent times is the improvement in mental well-being from regular physical exercise - but medical evidence seems to e fairly clear on this Some people and some
Over the last several decades society - and work - have become more complex, more complicated - with vast increases in rules, regulations and associated bureaucracy. This has created entire layers of employment focused on managing this complexity. In both the public and private sectors, millions are primarily engaged in navigating rules sand ensuring compliance.