We went through the 'quality revolution in the 70s/80s - now everyone (well all the big guys) has ISO 9000 and some have been through TQM programmes. Why is it then that it is so difficult to get good' service'. Service in the UK has largely been off-shored to India and other places - clearly
I want a new guitar. I admit I don't need one (I have 4)... but I want one. The problems is that my wife says we don't have the space. She has initiated a new house rule for guitars - one in, one out. But I'm emotionally attached to my guitars so selling one is
Marks & Spencer, the large UK retailer has an environmental strategy branded 'Plan A' .... "because there is no Plan B. They are trying to get over the message that we HAVE to look after the environment and they are doing what they can Of course, in business, there has to be a Plan B
If you Google the word 'productivity', you get lots of results. Many of them relate to 'personal productivity', some of them to organisational productivity and a few to national productivity. So, which is the most important? One way of looking at it is to assume that collective personal productivity makes up organisational productivity and collective
It is with deep regret that we have to tell you that we have been informed of the death of Brita Borge, a past officer of WCPS. Brita did peacefully at her home in Norway back in November 2013. Our thoughts are with her family and friends. I will always value her contribution to our
I've done quite a bit of work with the fishing and seafood sectors recently. Over the last couple of decades, the seafood sector has been transformed through a change from catching fish to 'growing' fish - with aquaculture being a major - and growing - component of the sector. Can you think how such a
Christmas has gone. We now turn to celebrating the coming of a new year. This is traditionally the time to make resolutions to affirm values, to set out our new path. We can, of course, do this at both the personal and the organisational level. So, take a little time to think through how your
Christmas is coming (sounds like the cue for a song!) Whether or not you are Christian, I am sure you can appreciate the overall Christmas message of 'peace and goodwill'. It is, however, a little bizarre that we wrap this message up within the biggest commercial period of the year when material presents seem to
I have seen reports recently that relate to the literacy levels of young people in some of the most developed nations. .. like the UK and Australia. These reports suggests that these countries are moving in the the wrong direction in international league tables Remember we are talking about 'developed' nations with a long history
4th National Productivity Congress in Turkey The 4th National Productivity Congress organized and hosted by the Ministry of Science, Industry and Technology, was held on December 10-12, 2013 in Ankara. Universities, public institutions and organizations, professional associations, nongovernmental organizations and representatives of the business world participated in the Congress.